Terms of Sales
The maxknives.fr site is the property of the company Capam, whose head office is located at 146 RUE VICTOR HUGO - 54800 JARNY.
The purpose of these general conditions of sale is to govern the contractual relations between the company Capam and the end customer, user of the maxknives.fr site. Any order validated on our site constitutes acceptance of these, the purpose of which is to define the sales regime and the rights and obligations resulting therefrom.
The sales contract for a good purchased on the site consists of the general conditions of sale in force at the time of the order and the purchase order. You are invited to read these before validation of your order. On the other hand, you acknowledge that you have full legal capacity to commit yourself under these general conditions of sale.
The essential characteristics of the products and services offered for sale are presented on the site. The photographs, texts and technical data sheets (provided by the constructors and manufacturers) are the property of maxknives.fr.
Validity period of sales offers
Our product and price offers are offered for sale over defined periods. For products not available in stock in our warehouses, an average delivery time of 15 days, our offers being valid subject to availability from our supplier.
If you order an unavailable product, you will be informed via your customer account available on the site and/or by email as soon as possible.
The prices appearing on the maxknives.fr website are expressed in Euros and exclude shipping costs. They may be modified at any time and without notice. To this price, transport costs calculated according to the nature of the items ordered and the carrier selected should be added. Shipping costs are specified on the screen at the end of the selection of the different products, and are recalled in the order summary which precedes validation.
The prices charged are those applied at the time of the order within the limits of available stocks and subject to typographical errors or changes in the VAT rate. Any change in this rate would then be reflected immediately in the sales prices.
All orders will be invoiced all taxes included (TTC). Outside the European Union or in the French Overseas Territories, and depending on the legislation in force in the delivery area, customs fees and duties and taxes may be claimed by them from the Customer.
Some products may benefit from a “Free Shipping” offer. Shipping is then offered only for shipping to mainland France and by Colissimo (unless otherwise indicated on the site). If other products are shipped at the same time, the weight of the products benefiting from the "Free Shipping" offer will not be taken into account in the calculation of shipping costs.
To validate an order, you can first identify yourself. To this end, you complete, according to the instructions provided to you online, a form made available to you where you include the information necessary for your identification and in particular your surnames, first names, telephone numbers, postal and electronic addresses and addresses. billing and delivery.
You then definitively validate your order by clicking on the “Validate order” button to demonstrate your commitment and acceptance of the general conditions of sale. From this moment, the order is recorded, and an order number is communicated to you as well as a confirmation on screen and/or by email. The data recorded by the Capam company constitutes proof of the nature, content and date of the order.
2. Order modification
For any order modification after online validation, you are invited to contact our customer service by email or by telephone in the contact us section. No unilateral cancellation of an order from a professional will be accepted without the agreement of the Capam company. If, despite everything, the professional buyer and not an individual cancels his order, taking into account the cancellation will give rise to compensation set at 10% of the amount including tax of the order and the acquisition of the deposits paid. Invoicing includes details of the price of each product excluding tax with, where applicable, the amount of VAT calculated on the total excluding tax and included in the total including tax.
3. Purchasing as a professional
For any order for professional use, you are invited to register by mentioning your company name and to provide your intra-community VAT number if applicable. The Capam company cannot be held responsible for any damage whatsoever (delay in delivery, unavailability following a breakdown, etc.) on the company's activity.
4. Transaction security
In order to secure transactions carried out on our site and fight against credit card fraud, the information transmitted in relation to your order is automatically analyzed in order to determine a maximum level of reliability.
This is why we may ask you, by email, to prove your identity and address, in order to protect you from fraudulent transactions. Through these supporting documents, we guarantee you better security, by ensuring that you are the owner of the bank card used.
In the case of orders by check or transfer, proof corresponding to the addresses of the order and the bearer of the check may also be requested, always in order to guarantee maximum transaction security.
The Capam company reserves the right to request a bank check or transfer as part of the validation and processing of your order, to ensure the quality and security of the delivery of your package.
1. By bank card
Carte Bleue, Visa, Mastercard, American express are accepted in France. Validation of your order by credit card constitutes a mandate to pay the price of the order, all taxes included. Thanks to the SSL protocol, you can securely transmit the type of card (Carte Bleue, Visa, American express, Mastercard), the bank card number, the expiry date, the name of the card holder (name appearing as such). which on the bank card) as well as the cryptogram on the back of the card.
2. By check or administrative mandate
- You send a check, payable to Capam, in payment for the amount including tax of the order (including shipping costs) on the back of which is noted the order number and the details of the order to: Capam, 146 RUE VICTOR HUGO
54800 JARNY, FRANCE. For administrative mandates, you must send us the order form via our email address: firstname.lastname@example.org
- This payment method is accessible if your order is recorded and invoiced in the name of an individual for an amount less than €1000. For any payment by check, our services reserve the right to request payment by bank transfer.
3. By bank transfer
Simply choose this payment method on the payment form when confirming your order. Banking information to make the transfer must be requested by email: email@example.com.
Processing of the order begins upon receipt of the transfer. If it is not received within ten days, the order is canceled.
Order processing times
When the ordered item is available in stock, the processing time for an order (validation, payment and preparation) before shipment is approximately 1 working day for any order placed before 1:00 p.m., and 2 days after.
In the event of force majeure or exceptional events (natural disaster, epidemic, strikes, etc.) delaying or prohibiting the delivery of the goods, the Capam company is released from all liability. In all cases, on-time delivery can only occur if you are up to date with your obligations to Capam.
Any cancellation of an order, whatever the reason, and accepted by the company Capam gives the right to a refund of the sums paid. No compensation relating to this cancellation can be requested.
A detailed invoice is sent to you in your package, and can be downloaded from your customer account. Indication of the amount of VAT gives communities, companies and liberal professions the possibility of recovering it.
1. Delivery methods
Delivery is made to the address specified by you when placing your order. It is carried out by Colissimo and any other carriers on our site, according to your choice and the compatibility of the carrier with the order. It can only take place once the order has been validated and payment has been made in full.
Any bank payment centers concerned will therefore have given their payment agreement in advance.
Furthermore, we reserve the right to refuse delivery to certain public places in the event that security of delivery is not ensured (hotels, bars, restaurants, etc.) use the relay point delivery method for this. In fact, it is impossible to guarantee personal delivery to the recipient of the package in these locations with standard delivery services, so you must use parcel relay points.
2. Shipping time
Once your order has been shipped, the delivery time varies depending on the carrier chosen and the destination:
- 1 day for Chronopost shipments in Metropolitan France (Monday to Friday). Allow an additional 24 to 48 hours for delivery to Corsica.
- 2 days for Colissimo shipments in mainland France (delivery possible on Saturday), allow an additional 24 to 48 hours for delivery in Corsica.
- Around 3 to 4 days for Chronopost shipments in the French Overseas Territories (allow around 3 to 4 additional days for delivery to St Pierre and Miquelon).
- Around 10 days for Colissimo shipments in Belgium.
- Approximately 2 to 4 weeks for Colissimo shipments in the French Overseas Territories.
As delivery can take place throughout the day, we invite you to make arrangements to be present in order to receive your order in the best conditions. The carrier's contact details are specified in the shipping confirmation email for your order.
3. Receipt of the order
When the package(s) are presented by the carrier, you must be present to allow delivery in the best possible conditions. Transport does not include delivery to floors which remains at the approval of the driver. Upon receipt of the goods, you must immediately check the condition of the package and its contents in the presence of the carrier (whoever it may be). In the event of an anomaly (damage, damaged package, broken product), you must specify detailed reservations on the delivery note and confirm them within three clear days by email or letter to the Capam company, or by registered letter addressed to the carrier itself.
By signing the delivery slip, you accept the products delivered as is, without reservations made upon receipt, no claims relating to damage suffered during transport will be accepted. It is your responsibility to carry out all checks and make all detailed reservations upon arrival of the material in order to be able to exercise, if necessary, any recourse against the carrier or else refusing the package as is will be the best solution.
If you are a professional: in application of article L. 441-6 of the commercial code, late payment penalties are payable the day following the payment date appearing on the invoice in cases where the amounts due are paid after this date. The rate of these penalties is equal to three times the legal interest rate. Acceptance of your package automatically entails, in the event of late payment, the application, in addition to a late billing penalty, of administrative costs caused by late recovery of the invoice.
If you are an individual: any payment after the payment date scheduled for the transaction may result in late payment penalties being billed without any prior notice being necessary. The rate of these penalties is equal to three times the legal interest rate. Acceptance of your package automatically entails, in the event of late payment, the application, in addition to a late billing penalty, of administrative costs caused by late recovery of the invoice.
Whatever the nature and status of our customers, in the event of late payment, the invoicing of late payment penalties and administrative costs incurred does not exclude the possibility for Capam to request additional damages. Finally, the buyer, whoever he may be, can never, on the grounds of a complaint made by him, withhold all or part of the sums owed by him or make compensation. In the event of litigation, the Capam company will be entitled to claim reimbursement from the buyer of the costs linked to the prosecution.
Right to retract
1. Method of exercising the right of withdrawal
From the date of delivery of your order, if you are an individual, you have a period of 14 clear days to exercise your right of withdrawal by returning the package to us in its complete original packaging within this period ( Consumer Code art. L121-20), and be fully refunded (including shipping costs), in the case of a complete return of your order, excluding administrative fees for payment in three installments by credit card if this offer is available when you order on our site.
The costs of returning the goods by carrier remain your responsibility.
However, products returned incomplete, damaged, worn, soiled, with incomplete packaging, or different from the original packaging, are not taken back. The withdrawal period will not apply.
In order to facilitate the proper management of returns within the withdrawal period, you can first request the document to be completed and placed in the package from our services by contacting our After-Sales Service. An email is then sent to you to explain the procedure for returning your order. This formality does not suspend the time limit for returning the package within 14 clear days after delivery.
2. Restrictions on the right of withdrawal
In accordance with Ordinance No. 2001-741 of August 23, 2001, this withdrawal period is not applicable:
- To products custom-assembled according to customer specifications.
Warranty and after-sales service
All technical items benefit from a contractual guarantee of at least one year from the manufacturer. Some are guaranteed for 2 years or more (see the description of each item). Warranty extensions are only valid in Metropolitan France and Corsica.
Any return must be preceded by the prior agreement of maxknives.fr and the allocation of a returns number as well as confirmation of the returns address.
In the absence of prior agreement, allocation of a returns number or in the event of sending to any other address confirmed by maxknives.fr, the goods will be returned to the customer carriage collect. Returned products must be accompanied by their original packaging.
In any case, the customer benefits from the legal guarantee against hidden defects (Art. 1626 et seq. of the Civil Code). On the condition that the buyer proves the hidden defect, the seller must legally repair all the consequences (art. 1641 et seq. of the civil code).
Excluded from any warranty:
- Use and maintenance not in accordance with the instructions for use provided with the product as well as defects in use or maintenance.
- Damage due to handling error, connection error (whether made with the original accessories or with other accessories substituted by the customer), abusive or abnormal use, intentional or accidental physical modification , for use for professional or commercial purposes.
- Spare parts or accessories whose replacement results from normal wear, or from routine maintenance operations: bulbs, batteries, seals, etc.
- Transport and modification costs for the device, in the event of a recall by the manufacturer due to a serial defect.
- Damage due to an external event (lightning, water damage, etc.).
- Interventions carried out on the device by any person not authorized by the After-Sales Service as well as malfunctions and damage resulting from such intervention.
Guarantee of conformity
All products supplied by the seller benefit from the legal guarantee of conformity provided for by articles L.217-4 et seq. of the Consumer Code and the legal guarantee provided for in articles 1641 et seq. of the Civil Code.
When acting as a legal guarantee of conformity, the consumer:
Benefits from a period of 2 years from the delivery of the property to take action;
Can choose between repairing or replacing the item, subject to the cost conditions provided for in Article L.217-9 of the Consumer Code;
Is exempt from providing proof of the existence of the lack of conformity of the goods during the 6 months following delivery of the goods. This period is extended to 24 months from March 18, 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
The consumer can decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the Civil Code and in this case, he can choose between the cancellation of the sale or a reduction of the sale price in accordance with in article 1644 of the Civil Code.
In the event of a return of equipment found to be non-defective, you will be charged a fixed rate for support and diagnosis at the price of €6.90 including tax. Please therefore carefully check before any return that your problem is not the cause of poor installation or configuration, or due to hardware incompatibility. In the event that additional intervention proves necessary (assembly, additional tests, etc.), an hourly billing of €49.90 including tax will be established.
Reservation of ownership and liability
The Capam company retains ownership of the goods until full payment by you. The transfer of ownership of the products occurs upon full payment of the price. However, during the period from delivery to transfer of ownership, the risks of loss, theft or destruction are your responsibility.
Failure to fulfill your payment obligations, for whatever reason, gives Capam the right to demand the immediate return of the goods delivered at your expense, risk and peril. You undertake, in the event of a legal recovery procedure affecting your company, to actively participate in establishing an inventory of the goods in your stocks and of which the company Capam claims ownership. Otherwise, the company Capam has the option of having the inventory noted by Bailiff at your expense. You are prohibited from reselling, transforming or incorporating the goods delivered from the date of the judgment pronouncing judicial recovery or liquidation of your company's assets. The society Capam may prohibit you from reselling, processing or incorporating the goods in the event of late payment. To guarantee payments not yet made and in particular the balance of your account in the company's records Capam , it is expressly stipulated that the rights relating to goods delivered but unpaid will apply to identical goods coming from the company Capam in stock with you, without the need to apply payments to a specific sale or delivery. In the event of a claim, the deposits already paid remain with the seller as compensation.
Confidentiality of banking data and security of transactions
The maxknives.fr site, represented by the company Capam is committed to protecting your personal data and your privacy.
The society Capam owner of the maxknives.fr site, and the banking companies or third parties for the security and insurance of payments, are the recipients of the personal data relating to the payment of orders. These companies are responsible for the automated processing of this data, the purpose of which is to define the level of analysis of a transaction and to combat bank fraud.
Failure to transmit this data prevents your transaction from being carried out and analyzed.
The occurrence of an unpaid invoice, due to fraudulent use of a bank card, will result in the registration of contact details relating to the order associated with this unpaid invoice in a payment incident file. An irregular declaration or an anomaly may also be subject to specific treatment.
Furthermore, to meet tax and legal obligations, a paper and computer copy of each invoice will be kept for 10 years by the company. Capam .
In accordance with the “Informatique et Libertés” law of January 6, 1978, you have, at any time, the right to oppose, access and rectify all of your personal data.
Attribution of jurisdiction
The contractual information is presented in French and the products offered for sale comply with French regulations. Where applicable, it is up to you, as a foreign customer, to check with local authorities the possibilities of using the product you plan to order. The society Capam cannot be held liable in the event of non-compliance with the regulations of a foreign country.
For professional clients, all disputes relating to the formation, execution and termination of contractual obligations between the parties which cannot give rise to an amicable settlement are subject to the jurisdiction of the Commercial Court of Briey, France in the jurisdiction in which the company's headquarters are located Capam .