All the information below comes from our carrier contracts. It supplements article 7 of our general terms and conditions of sale, which takes precedence.
When your order is dispatched
Any order paid for before 12 noon on a dispatch day is dispatched the same day.
We dispatch Monday to Friday, except Wednesday. No dispatches take place on Wednesdays, Saturdays or Sundays.
| Order confirmed and paid for | Handed to the carrier |
|---|---|
| Monday, Tuesday, Thursday or Friday before 12 noon | the same day |
| Monday after 12 noon | Tuesday |
| Tuesday after 12 noon, or Wednesday | Thursday |
| Thursday after 12 noon | Friday |
| Friday after 12 noon, Saturday or Sunday | Monday |
The maximum wait before dispatch is therefore three days, for an order placed on Friday afternoon.
Free pickup point delivery
- Mainland France, from €50 of purchases — code
RELAISOFFERT - European Union, from €100 of purchases — code
EUROPE100, on the "Chronopost — en relais en Europe" delivery method (Chronopost pickup point in Europe)
The threshold is calculated on the value of the products, excluding delivery charges, and the offer applies with no limit on the number of orders.
Where we deliver
Mainland France and Monaco, as well as Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint Barthélemy, Saint Martin and Saint Pierre and Miquelon.
Europe: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, the Netherlands, Poland, Portugal, Romania, the United Kingdom, Slovakia, Slovenia, Sweden, Switzerland and Czechia.
Rest of the world: the United States, Canada, China and Australia.
The delivery methods actually available for your address are shown at the "Delivery method" stage of checkout. A method that is not shown is not offered to that destination.
Transit times
These are in addition to the dispatch time, are expressed in working days and are given for information only.
Mainland France and Monaco
| Delivery method | Time |
|---|---|
| Chronopost Chrono 10 — home delivery | next day before 10 am |
| Chronopost Chrono 13 — home delivery | next day before 1 pm |
| Chronopost Chrono Relais 13 — Pickup point | next day before 1 pm |
| Chronopost 2Shop Direct — Pickup point | 2 to 3 days |
| Colissimo — home delivery, with or without signature | 2 days |
| Colissimo — Pickup point, post office or parcel locker | 2 days |
Corsica: 3 to 5 days for Colissimo methods.
Europe
| Delivery method | Time |
|---|---|
| Chronopost 2Shop Europe — Pickup point | 3 to 6 days |
| Chronopost Chrono Classic — home delivery | 2 to 3 days to the main economic centres of the European Union, 2 to 6 days elsewhere |
| Chronopost Chrono Express — home delivery | 1 to 3 days to major economic centres, 2 to 5 days elsewhere |
| Colissimo — home delivery or pickup point | varies by destination, shown when you choose |
Overseas territories
| Destination | Colissimo home delivery | Chronopost pickup point |
|---|---|---|
| Guadeloupe, Martinique, Réunion | from 7 days | 3 to 4 days |
| French Guiana, Mayotte, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy | from 10 days | 3 to 4 days |
These times are given excluding customs formalities, which may significantly extend them.
Delivery charges
We charge for delivery at actual cost, with no mark-up. The amount depends on the weight of the parcel, the destination and the carrier chosen; it is shown before you confirm your order.
Customs duties and taxes
For deliveries outside the European Union — Switzerland, Norway, the United Kingdom, the United States, Canada, China, Australia — and to all overseas territories, customs duties, local taxes and, in overseas territories, octroi de mer (French overseas dock dues) may be charged to the recipient on delivery. These amounts remain payable by the recipient and are not included in the price shown.
On receipt
Check the condition of the parcel and its contents. In the event of damage, a missing item or a damaged product, record precise reservations on the delivery note and confirm them to us within three working days, at info@maxknives.fr. These reservations make it easier for us to take action against the carrier; failing to record them does not deprive you of any statutory guarantee.
Last updated: 18 August 2026.