Terms and conditions of sale

Preamble

The website maxknives.fr is published and operated by CAPAM, a limited liability company (société à responsabilité limitée) with a share capital of €2,000, whose registered office is located at 146 rue Victor Hugo, 54800 Jarny, France, registered with the Briey Trade and Companies Register under number 835 126 590, SIRET 835 126 590 00016, intra-Community VAT number FR53835126590.

Telephone: 07 63 79 78 06 — Email: info@maxknives.fr

These general terms and conditions of sale govern the contractual relationship between CAPAM and any person making a purchase on the website maxknives.fr. They apply to the exclusion of any other terms.

The customer declares that they have read these terms and accepted them before confirming their order. This acceptance is given by means of a tick box, prior to confirmation of the order.

Certain provisions apply only to consumer customers within the meaning of the French Consumer Code (Code de la consommation), and others only to business customers. Each article states this where the distinction has an effect.

Article 1 — Products

The essential characteristics of each product are set out on its product page: name, description, materials, dimensions, weight where relevant, and price. The photographs illustrate the products without forming part of the contract: slight differences in appearance, in particular in the shade or grain of natural materials, do not constitute a defect.

Offers are valid for as long as they are displayed on the website and subject to available stock. Where a product is found to be unavailable after the order has been placed, the customer is informed by email as soon as possible and may choose between waiting for the product to be restocked or a full refund, made within fourteen days at the latest.

Article 2 — Sales restricted to adults

THE SALE OF CATEGORY D WEAPONS TO MINORS IS PROHIBITED.

In accordance with Article R312-1 of the French Internal Security Code (Code de la sécurité intérieure), the acquisition and possession of Category D weapons are prohibited to minors. The products concerned are identified as such on their product page.

By confirming an order containing such a product, the customer certifies that they are aged eighteen years or over. This certification is collected by means of a specific tick box, separate from the acceptance of these terms.

For any first order containing a Category D product, the creation of a customer account is mandatory and proof of identity is requested before dispatch. The document is viewed and then deleted; it is never retained. CAPAM cancels any order, with a full refund, where no proof is provided or where there is serious doubt as to the buyer's age.

The customer further acknowledges that it is their responsibility to verify that the acquisition, possession and transport of the product ordered are lawful at the place of delivery, and to comply with the applicable regulations on carrying and transport. Carrying or transporting a Category D weapon without a legitimate reason is punishable under Article L317-8 of the Internal Security Code.

Article 3 — Destinations and restrictions

Products are shipped to mainland France and Monaco, the following French overseas territories — Guadeloupe, Martinique, Réunion, French Guiana, Mayotte, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon — as well as to Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Norway, the Netherlands, Poland, Portugal, Romania, the United Kingdom, Slovakia, Slovenia, Sweden, Switzerland and Czechia. The United States, Canada, China and Australia are also served.

Not all delivery methods are available to all destinations. The methods actually offered for the address entered are displayed at the “Delivery method” step; a method that is not shown is not available for that destination.

Certain products cannot be shipped to certain destinations because of local regulations or the carriers' conditions. These restrictions are applied automatically when the delivery method is selected.

Duties, taxes and formalities. For deliveries outside the European Union — Switzerland, Norway, the United Kingdom, the United States, Canada, China, Australia — and to all French overseas territories, customs duties, local taxes and, for overseas territories, octroi de mer (French overseas dock dues) may be charged to the recipient by the authorities of the place of delivery. These sums remain payable by the recipient and are not included in the price displayed. The delivery times stated in Article 7 are exclusive of customs clearance time.

It is the customer's responsibility to verify that possession and transport of the product ordered are lawful at the place of delivery.

Article 4 — Prices

Prices are stated in euros, inclusive of all taxes, excluding delivery costs. Delivery costs are calculated according to weight, destination and the carrier selected; they are displayed before the order is confirmed and repeated in the order summary.

Free pickup point delivery:

• In mainland France, for purchases of €50 or more, with the code RELAISOFFERT.
• In the European Union countries served, for purchases of €100 or more, with the code EUROPE100. This code applies to the “Chronopost — en relais en Europe” delivery method (Chronopost pickup point in Europe). Switzerland, Norway, the United Kingdom and the French overseas territories are not covered.

In both cases, the threshold is assessed on the value of the products after any discounts, excluding delivery costs, and the offer is valid without any limit on the number of orders.

The applicable prices are those displayed at the time the order is confirmed. CAPAM reserves the right to change its prices at any time, without effect on orders already confirmed. In the event of an obvious pricing error, CAPAM informs the customer, who may confirm their order at the corrected price or cancel it free of charge.

Article 5 — Orders

The ordering process takes place in successive steps: building the basket, logging in or entering contact details, choosing the delivery address, choosing the delivery method, choosing the payment method, then the order summary.

Before confirming, the customer has a complete summary — products, quantities, unit prices, delivery costs, total payable — and may correct any error. Confirmation is given by means of a button bearing the words “Order with obligation to pay”, in accordance with Article L221-14 of the Consumer Code.

The order is confirmed by a summary email. The contract is formed upon receipt of this confirmation. CAPAM retains a record of each order, which constitutes proof of its content and date.

CAPAM reserves the right to refuse an order in the event of a previous dispute, suspected fraud, an order that is manifestly abnormal in terms of quantities, or a legal restriction applicable to the product or the destination.

Article 6 — Payment

The accepted means of payment are bank card, via the secure Monetico solution of Crédit Mutuel–CIC, and bank transfer.

Payment by bank card is processed by an authorised payment service provider. No banking data is collected or stored by CAPAM: card details are entered directly in the provider's secure environment.

Payment by bank transfer must be received within ten days; failing this, the order is automatically cancelled and the stock released. Preparation of the order begins only upon actual receipt of payment.

As part of the fight against fraud, CAPAM may request proof of identity and proof of address. These documents are used solely for this purpose, viewed and then deleted, and are never requested by unsecured email.

For business customers only: pursuant to Article L441-10 of the French Commercial Code, any late payment automatically gives rise to penalties equal to three times the statutory interest rate, together with a fixed indemnity of €40 for recovery costs.

Article 7 — Delivery

Products are shipped to the address given by the customer, after payment has been received in full.

Dispatch days and cut-off time

Dispatches take place from Monday to Friday, with the exception of Wednesday. No dispatches are made on Wednesdays, Saturdays or Sundays.

Any order confirmed and paid before 12 noon on a dispatch day is handed to the carrier the same day. After that time, or on a non-dispatch day, the order leaves on the next dispatch day.

The maximum waiting time before dispatch is therefore three days, for an order placed on a Friday afternoon.

These rules apply to products in stock. Where a product is found to be unavailable after the order has been placed, the customer is informed under the conditions set out in Article 1.

Transit times

These are in addition to the dispatch time above, are expressed in working days and are given for guidance only: in accordance with the carriers' general terms and conditions, exceeding them does not give rise to any right to compensation. The transit time is shown under each delivery method at the time of selection.

Mainland France and Monaco

Corsica: 3 to 5 days for Colissimo methods.

European Union, Switzerland, Norway and the United Kingdom

French overseas territories

These transit times are exclusive of customs formalities, which may extend them significantly.

Statutory delivery deadline

In any event, delivery takes place no later than thirty days after the conclusion of the contract, in accordance with Article L216-1 of the Consumer Code. If this deadline is exceeded, the customer may give CAPAM formal notice to deliver within a reasonable period and then, failing delivery, terminate the contract; the sums paid are then refunded to the customer within fourteen days at the latest.

On receipt

The customer checks the condition of the parcel and its contents. In the event of damage, missing items or a damaged product, the customer records specific reservations on the delivery note and confirms them to CAPAM within three working days. These reservations facilitate recourse against the carrier, but their absence does not deprive the consumer of the statutory guarantees provided for in Articles 8 and 9.

The risk of loss and damage passes to the consumer at the time they take physical possession of the goods.

CAPAM's liability

In accordance with Article L221-15 of the Consumer Code, CAPAM is liable as of right towards the consumer for the proper performance of the contract, whether the obligations are performed by CAPAM itself or by other service providers, in particular carriers. CAPAM may be released from this liability only by proving that the non-performance is attributable to the consumer, to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to a case of force majeure.

Article 8 — Right of withdrawal

This article applies to consumer customers.

The customer has fourteen days from receipt of their order to exercise their right of withdrawal, without having to give reasons for their decision or incur any penalty.

To exercise this right, it is sufficient to notify the decision before the expiry of the period, by any unambiguous means: by email to info@maxknives.fr, by post to the address of the registered office, or by using the model form reproduced in the annex. Simply sending the notification is sufficient; it is not necessary for the product to have already been returned.

The customer then has a further fourteen days to return the product. The return costs are borne by the customer.

CAPAM will refund all sums paid, including standard delivery costs, no later than fourteen days after recovering the product or receiving proof of its dispatch, using the same means of payment as that used for the order. If the customer chose a delivery method more expensive than the standard offer, only the standard cost is refunded.

The customer may examine the product as they would have done in a shop. The customer is liable only for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the product; in that case, CAPAM may withhold a sum corresponding to that diminished value, the amount of which is justified to the customer. Opening the packaging does not cause the right of withdrawal to be lost.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised — in particular engraved or custom-fitted items — nor to goods which, once unsealed after delivery, cannot be returned for reasons of hygiene.

Article 9 — Statutory guarantees

Independently of any commercial guarantee, CAPAM is liable for defects of conformity and hidden defects (latent defects) under the conditions set out in the box below, reproduced in accordance with Article D211-2 of the Consumer Code.

The consumer has a period of two years from delivery of the goods to obtain the implementation of the statutory guarantee of conformity in the event of a defect of conformity appearing. During this period, the consumer is only required to establish the existence of the defect of conformity and not the date on which it appeared.

Where the contract of sale of the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or digital service throughout the intended supply period. During this period, the consumer is only required to establish the existence of the defect of conformity affecting the digital content or digital service and not the date on which it appeared.

The statutory guarantee of conformity entails an obligation on the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to the repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the statutory guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods but the seller imposes replacement, the statutory guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction of the purchase price while keeping the goods, or terminate the contract and obtain a full refund upon return of the goods, if:

1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place after a period of thirty days;
3° The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a reduction of the price of the goods or to termination of the contract where the defect of conformity is so serious as to justify the price reduction or the termination of the contract being immediate. The consumer is then not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to termination of the sale if the defect of conformity is minor.

Any period during which the goods are out of use for the purposes of repair or replacement suspends the remaining guarantee period until delivery of the restored goods.

The rights mentioned above arise from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who in bad faith obstructs the implementation of the statutory guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

The consumer also benefits from the statutory guarantee against hidden defects (latent defects) pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

Manufacturer's commercial guarantee: certain products additionally benefit from a manufacturer's guarantee, the duration and scope of which are specified on the product page. It is in addition to the statutory guarantees without restricting them and may under no circumstances limit them.

The guarantees do not cover damage resulting from abnormal use or use not in accordance with the intended purpose of the product, lack of maintenance, a modification made by the customer, normal wear of the cutting edge or of wearing parts, or sharpening carried out by a third party. This exclusion does not restrict the rights the consumer derives from the statutory guarantees set out above.

Any return must be preceded by a request to the after-sales service, which will provide a return number and the shipping address.

Article 10 — Spare parts

In accordance with Articles L111-4 and L111-4-1 of the Consumer Code, CAPAM informs the consumer, before the conclusion of the contract, of the period during which the spare parts essential to the use of the products are available on the market, where the manufacturer or importer has provided it with this information.

Unless otherwise stated on the product page, no spare parts are available for the product concerned. This information is confirmed in writing on the invoice accompanying the order.

Article 11 — Retention of title

CAPAM retains ownership of the products until full payment of the price. Risk passes under the conditions set out in Article 7.

For business customers only: in the event of non-payment, CAPAM may demand the immediate return of the goods delivered, at the customer's cost and risk, and object to their resale or processing.

Article 12 — Personal data

The data collected when placing an order is necessary for its processing. The processing of this data is described in the privacy policy, accessible from every page of the website, which sets out the purposes, the recipients, the retention periods and the procedures for exercising rights.

Article 13 — Complaints and mediation

Any complaint may be sent to customer services: info@maxknives.fr, or by post to the registered office. CAPAM undertakes to respond within fifteen days.

Consumer mediation. In accordance with Article L612-1 of the Consumer Code, a consumer who has not obtained satisfaction after a written complaint sent to CAPAM may have recourse, free of charge, to the following consumer mediator:

[TO BE COMPLETED BEFORE PUBLICATION — name, postal address and website of the consumer mediator]

Recourse to mediation is free of charge for the consumer and is possible only after a prior written complaint that has not received a satisfactory response. It does not deprive the consumer of any right to bring court proceedings.

Article 14 — Force majeure

Neither party may be held liable for a failure to perform its obligations resulting from an event of force majeure within the meaning of Article 1218 of the French Civil Code. The obligations affected are suspended for the duration of the event. If the event continues for more than thirty days, either party may terminate the contract as of right; the sums already paid are then refunded to the customer within fourteen days.

Article 15 — Applicable law and jurisdiction

These terms are governed by French law. Contractual information is provided in the French language.

It is the responsibility of any customer established outside France to check with the local authorities that the import, possession and use of the product ordered are lawful.

For business customers: any dispute falls within the exclusive jurisdiction of the Commercial Court of Briey.

For consumers: the ordinary rules of jurisdiction apply. In accordance with Article R631-3 of the Consumer Code, the consumer may bring proceedings, at their option, before the court of the place where they resided at the time of the conclusion of the contract or at the time the harmful event occurred.

Should any clause of these terms be declared void or deemed unwritten, the other clauses shall retain their full effect.

Annex — Model withdrawal form

To be completed and returned only if you wish to withdraw from the contract.

For the attention of CAPAM, 146 rue Victor Hugo, 54800 Jarny, France — info@maxknives.fr

I hereby notify you of my withdrawal from the contract for the sale of the goods below:

• Product reference and name: ..................................................
• Order number: ..................................................
• Ordered on: .......................... Received on: ..........................
• Name of consumer: ..................................................
• Address of consumer: ..................................................
• Date: ..........................
• Signature (only if this form is notified on paper): ..........................

Last updated: 18 August 2026.